AI Pipeline Active — WOs Live

Waste Hauling Operations Hub

Email intake, AI-powered ticket creation, and a full work order pipeline — from support inbox to completed ticket, with notes, assignments, and store-level issue tracking.

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Work Orders YTD
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On-Time Pickup Rate
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Total Hauling Spend
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Active Locations
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Overview

Full Pipeline.
Every ticket tracked.

Scheduled pickups, on-demand swaps, emergency pulls, and recurring routes — flowing through an AI-powered email pipeline into Airtable with full ticket management.

Work Order Status

Open3,348
In Progress4,783
In Progress / Incomplete1,435
Completed38,266

Monthly Work Order Volume

Service Types

Pickups dominate.
Swaps surge in summer.

Service type breakdown across all locations — recurring scheduled pickups, on-demand swaps, new container deliveries, and emergency pulls.

Work Orders by Service Type

Service Performance Radar

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Scheduled Pickups
60.0% of total
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Container Swaps
22.0% of total
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New Deliveries
11.0% of total
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Emergency Pulls
4.0% of total
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Container Removals
2.0% of total
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Overflows / Extra Pickups
1.0% of total
Hauler Scorecard

3 Hauler Types.
Performance compared.

Front-Load (commercial), Roll-Off (construction), and Rear-Load (residential) — scored on on-time rate, missed pickups, and cost efficiency.

Front-Load
Commercial Dumpsters
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Work Orders
97.8%
On-Time Rate
$87
Avg Cost/Haul
1.2%
Miss Rate
On-Time97.8%
First-Attempt Success95.1%
Customer Satisfaction94.3%
Roll-Off
Construction / Demo
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Work Orders
94.2%
On-Time Rate
$245
Avg Cost/Haul
3.1%
Miss Rate
On-Time94.2%
First-Attempt Success89.7%
Customer Satisfaction88.6%
Rear-Load
Residential / Small Biz
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Work Orders
92.1%
On-Time Rate
$52
Avg Cost/Haul
4.8%
Miss Rate
On-Time92.1%
First-Attempt Success86.4%
Customer Satisfaction85.2%

Monthly Volume by Hauler Type

Hauler Performance Radar

Spend Intelligence

$12.4 Million
in hauling costs.

Every dollar across hauler types, regions, and service categories — find overcharges, negotiate better rates, and cut waste spend.

Monthly Hauling Spend ($K)

Spend by Hauler Type

$5.89M
ROLL-OFF
Roll-Off
$5.89M (47.5%)
Front-Load
$4.14M (33.4%)
Rear-Load
$2.37M (19.1%)
COST OPTIMIZATION INSIGHT

Roll-off hauls at 47.5% of spend but only 32% of volume — renegotiating top 3 roll-off vendors could save $740K annually

Locations using preferred vendor contracts average $198/haul vs $287/haul for spot-rate roll-offs. Consolidating 412 locations to contract rates presents the largest savings opportunity.

$740K
Projected Annual Savings
Vendor Rankings

Top hauling vendors.
Ranked by performance.

Top Performing Vendors

1
Republic Services
Front-Load + Roll-Off — 8,412 hauls completed
98.1%
On-Time
2
Waste Management
All Types — 12,847 hauls completed
96.9%
On-Time
3
Waste Connections
Front-Load + Rear-Load — 9,214 hauls completed
95.4%
On-Time
4
GFL Environmental
Roll-Off Specialist — 6,128 hauls completed
93.7%
On-Time
5
Local/Regional Haulers
Mixed — 11,231 hauls completed
89.2%
On-Time

Vendor Spend Distribution

Location Intelligence

5,300 Sites.
Coast to coast.

Regional coverage map with performance drill-down by district — identify underserved areas and hauler gaps.

Regional Performance Radar

Regional Distribution

Northeast: 1,484 sites Southeast: 1,219 sites Midwest: 1,060 sites Southwest: 848 sites West: 689 sites
Northeast (1,484)
Southeast (1,219)
Midwest (1,060)
Southwest (848)
West (689)
Northeast
Sites
1,484
Avg Hauls/Site
9.8
Spend
$3.72M
On-Time
97.1%
Southeast
Sites
1,219
Avg Hauls/Site
8.6
Spend
$2.91M
On-Time
96.8%
Midwest
Sites
1,060
Avg Hauls/Site
9.2
Spend
$2.48M
On-Time
95.3%
Southwest
Sites
848
Avg Hauls/Site
8.1
Spend
$1.86M
On-Time
94.7%
West
Sites
689
Avg Hauls/Site
7.4
Spend
$1.43M
On-Time
96.2%
SLA Compliance

96.7% on-time.
1,435 missed pickups.

On-time performance by hauler type and service priority — every missed pickup is a customer complaint waiting to happen.

Performance Radar — Actual vs Target

Scheduled Pickups 97.8%
Target: 98% | Gap: -0.2%
Window: within 2hrs of scheduled time
Container Swaps 95.4%
Target: 95% | Exceeding: +0.4%
Window: same-day or next-day delivery
New Deliveries 93.1%
Target: 95% | Gap: -1.9%
Window: within 48hrs of request
Emergency Pulls 88.6%
Target: 95% | Gap: -6.4%
Window: within 4hrs of emergency request
Airtable Integration

Connected pipeline.
Email to AI to Airtable.

Support emails are parsed by AI to extract store number, issue type, and summary — work orders are auto-created in Airtable and managed through the HaulPulse pipeline with notes, assignments, and status tracking.

Data Pipeline Architecture

Email Intake
support@astorcompany.com
↓
AI Review
Store #, issue, summary
↓
A
Airtable
WO created → Open status
↓
HaulPulse Pipeline
Open → In Progress → Complete
↓
Store History
Issue tracking by location
Work Orders Table
WO NumberSingle line text
LocationLinked record
StatusOpen / In Progress / Incomplete / Completed
Assigned ToSingle select
VendorLinked record
Service TypeSingle select
Scheduled DateDate
NotesLong text (JSON)
CostCurrency
On-Time?Checkbox
0 records
Locations Table
Site IDSingle line text
AddressLong text
City / State / ZipSingle line text
RegionSingle select
Container SizeSingle select
Pickup FrequencySingle select
Assigned HaulerLinked record
Monthly CostCurrency
Active?Checkbox
0 records
Vendors Table
Vendor NameSingle line text
Hauler TypesMultiple select
Regions ServedMultiple select
Contract RateCurrency
On-Time %Percent
Miss Rate %Percent
Total Hauls YTDRollup
Total Spend YTDRollup
Performance ScoreFormula
38 records

Airtable Connection

Live Activity

Real-time haul feed.

FL
WO-89341 Completed — 8yd front-load pickup
Site #2847, Atlanta, GA — Waste Management
EM
EMERGENCY — Overflowing 40yd roll-off, construction site flooding
Site #0412, Chicago, IL — GFL Environmental dispatched
RO
30yd roll-off swap completed — demo debris at job site
Site #1089, Phoenix, AZ — Republic Services
MS
MISSED PICKUP — Rear-load route skipped, driver reported blocked access
Site #3921, Denver, CO — Waste Connections — Reschedule pending
NW
New 6yd front-load delivery — retail plaza opening
Site #5102, Dallas, TX — Republic Services — ETA 2hrs

Operations Intelligence Platform

Incorrect PIN